Home Services
Turn service calls into clear next actions.
Answer incoming calls, collect job details, and route urgent or complex requests to your team.
Or call it now: +1 (562) 379-6878
“Can someone look at my boiler tomorrow?”
Appointment booked
Checks your calendar, offers an open slot tomorrow morning and books the visit.
The rest of the day.
The calls change with the business. What WiseUnit does with them stays the same: answer, book, transfer or take a callback, and record how every call ended.
Caller: “Do you install heat pumps, and what does a quote cost?”
WiseUnit:Answered from your knowledge
Answers from the services and prices you added to its knowledge.
Caller: “Water is coming through the ceiling.”
WiseUnit:Transferred
Your instructions say leaks can’t wait, so it transfers the caller to your team.
Caller: “Can someone call me about a new bathroom?”
WiseUnit:Callback requested
It’s after hours. It takes the caller’s name, the job and a good time, and leaves a callback request.
From incoming call to qualified service request.
1Answer the call
Give every prospective or existing customer a consistent first response.
2Qualify the request
Collect the service type, location, preferred timing and important details about the job.
3Route the opportunity
Send the request to the appropriate employee or collect the information needed for follow-up.
Open after you close.
After-hours callers are answered, and their reason, preferred callback time and priority wait for you as a callback request.
New service enquiries
Capture what the customer needs, where the service is required and how the team should follow up.
Existing-customer questions
Understand recurring questions and route customer-specific situations appropriately.
Appointment booking
Books the visit into Google Calendar, Calendly or Cal.com and confirms only once it is in your calendar.
After-hours messages
Give callers a structured way to leave the details your team needs.
Urgent human escalation
Recognize configured urgency signals and route the conversation to a person.
More for Home Services
Can WiseUnit work with our existing number?
It is designed to fit around an existing phone workflow when configured for your business. The setup depends on how calls are currently answered, routed and escalated.
Can customers book an appointment?
Yes. WiseUnit books into Google Calendar, Calendly or Cal.com and confirms the visit to the caller only once the booking exists.
How are emergency or urgent situations handled?
You describe what counts as urgent in the receptionist’s instructions. It can transfer the caller to your team, including after hours if you allow it, or leave a callback request marked urgent.
Can different services use different questions?
Yes. Describe each service in the receptionist’s instructions and knowledge, so a boiler repair and a new installation get the right questions. You can also run separate receptionists, each with its own number.
Can calls still reach a person?
Yes. Human handoff remains part of the workflow for urgent, customer-specific or unclear situations. The aim is better first response and clearer information, not removing the team from the process.
Make every service enquiry easier to act on.
Give customers an immediate first response while providing your team with the details needed for the next step.
Or call it now: +1 (562) 379-6878