AI Customer SupportPilot
Customer support that learns how your team solves problems.
WiseUnit learns from your existing support calls, finds recurring problems and the resolutions your team uses, and turns them into support knowledge your team reviews and controls.
Available now as a 50-call pilot.
Heard on support calls
“My device shows error E17 after a restart.”
Resolution found
Your team asks when the error started, guides the customer through an update and confirms the restart.
Your team decides
- Approve
- Correct
- Keep with a person
Support knowledge built around the way your team already works.
There is no knowledge base to write first. The pilot starts from calls your team has already handled.
1Observe real support conversations
Connect WiseUnit to the calls your team already handles and start with at least 50 authorized conversations.
2Extract recurring resolutions
WiseUnit identifies why customers call, the diagnostic questions your team asks, the resolutions that work and the cases that go to a person.
3Review and activate
Your team corrects and approves each learned procedure. Only then does WiseUnit handle suitable recurring issues.
Nothing reaches a customer until your team approves it.
Know what it’s ready to handle.
Every recurring issue has a state. You can see what WiseUnit is still observing, what waits for review, what is being tested and what it may handle. Some issues stay with a person.
- Observing
- In review
- Testing
- Ready
Human-only
Unknown problems, sensitive conversations, policy exceptions and anything else you decide.
When it isn’t sure, a person takes over.
Unknown, sensitive or uncertain cases go to your support team with the context already there, so the customer doesn’t have to start again.
What your team receives
- Customer intent
- Why the customer is calling.
- Conversation summary
- A short account of what was said.
- Steps already attempted
- What was tried, so no one repeats it.
What it does once your team approves.
- Understands the customer’s problem
- Asks relevant follow-up questions
- Uses approved business-specific knowledge
- Resolves common, repeatable requests
- Escalates uncertain or sensitive cases
- Writes structured summaries for your team
- Learns from corrections and outcomes
Start with a 50-call pilot.
Fifty authorized support calls give a first sample of recurring issues and how your team resolves them. It’s a starting point for review, not a promise that every problem has been learned.
- Starts from calls you already have
- Your team reviews everything it learns
- You choose which issues it may handle
Available today
Need your phones answered now?
AI Receptionist is live. It answers your business line, books appointments, answers from your own information and hands callers to your team when it matters.
Do we need a prepared knowledge base?
No. WiseUnit begins by learning from authorized support conversations your team already handles. The procedures it builds stay reviewable and under your control.
Why begin with 50 calls?
Fifty calls give an initial sample for finding recurring customer issues and common resolutions. It’s a starting point for review, not a guarantee that every support problem has been learned.
What happens when it can’t confidently resolve an issue?
Unknown, sensitive or low-confidence situations go to your support team with the customer’s intent, a conversation summary and the steps already attempted.
Can we control which issues it handles?
Yes. Your team decides which procedures are approved, which issues need more testing and which situations always stay with a person.
Does this replace our support team?
No. The goal is gradual automation of approved, recurring issues. People remain essential for unknown problems, sensitive conversations, policy exceptions and cases that need judgment.
Turn the way your team solves problems into support.
Start with the conversations you already have. Book a demo to talk about the pilot.