E-commerce & Retail
AI support for the questions shoppers ask every day.
Answer recurring product, delivery, return, and store questions while routing sensitive cases to your team.
Or call it now: +1 (562) 379-6878
Most of these calls are support questions. AI Customer Support is built for that and is running as a pilot. About AI Customer Support
“Where is my order?”
Callback requested
It can’t see your orders, so it takes the order number and leaves a callback request for your support team.
The rest of the day.
The calls change with the business. What WiseUnit does with them stays the same: answer, book, transfer or take a callback, and record how every call ended.
Caller: “How long do I have to return a jacket?”
WiseUnit:Answered from your knowledge
Answers with the returns policy you added to its knowledge.
Caller: “Can I book a fitting at the store?”
WiseUnit:Appointment booked
Offers an open slot and books the fitting into your calendar.
Caller: “I was charged twice for my order.”
WiseUnit:Transferred
Payment questions go to a person, so it transfers the caller to your team.
From customer question to the right resolution path.
1Understand the request
Identify whether the customer needs help with an order, delivery, return, exchange, product or store question.
2Use approved information
Provide consistent answers based on the policies and procedures your business has reviewed.
3Resolve or escalate
Handle suitable recurring questions or send customer-specific situations to the support team.
Open after you close.
After-hours callers are answered, and their reason, preferred callback time and priority wait for you as a callback request.
Order-status questions
Explain the process or route order-specific questions appropriately when live order access is unavailable.
Returns and exchanges
Provide approved policy information without independently approving refunds or exceptions.
Product questions
Answer recurring questions using product information reviewed by the business.
Delivery issues
Collect the relevant order and delivery context for support-team follow-up.
Store hours and availability
Provide approved practical store information and route availability-specific questions when necessary.
More for E-commerce & Retail
Can WiseUnit access live order information?
No. WiseUnit doesn’t connect to your shop or order system. It takes the order number and the question, and leaves a callback request for your team.
Can it approve refunds?
No. It can explain approved refund or return policy information, but approvals and exceptions should remain with your team unless a verified process supports more.
How does it learn our return policy?
It can learn from recurring support conversations and from the business-reviewed procedures your team approves. That keeps policy guidance controlled instead of improvising case by case.
What happens with frustrated customers?
Low-confidence, sensitive or frustrated conversations can be escalated to a person with the shopper's concern and the context already summarized. That helps your team step in sooner with less repetition.
Can we decide which questions remain with our team?
Yes. Your team defines which recurring questions are suitable for controlled automation and which topics, such as exceptions or sensitive cases, must remain human-led.
Make recurring customer questions easier to resolve.
Build AI-assisted support around the product knowledge and procedures your retail team already uses.