Dealerships & Garages
Route every automotive call to the right next step.
Answer incoming calls, collect vehicle details, and route service, sales, and parts requests clearly.
Or call it now: +1 (562) 379-6878
“When can I bring the car in for a service?”
Appointment booked
Checks your workshop calendar, offers an open slot and books the service.
The rest of the day.
The calls change with the business. What WiseUnit does with them stays the same: answer, book, transfer or take a callback, and record how every call ended.
Caller: “Do you have winter tyres in my size?”
WiseUnit:Callback requested
Takes the tyre size and a number, and leaves a callback request for your team.
Caller: “How much is an oil change?”
WiseUnit:Answered from your knowledge
Answers from the price list you added to its knowledge.
Caller: “My car won’t start and I’m stuck at work.”
WiseUnit:Transferred
Your instructions say breakdowns go to a person, so it transfers the caller.
From incoming call to structured service request.
1Understand the need
Identify whether the customer needs service information, an appointment, an update or help from an employee.
2Collect vehicle details
Gather relevant contact, vehicle and service-request information.
3Take the next step
Book the visit, transfer the call to your team or leave a callback request with the vehicle and the issue.
Open after you close.
After-hours callers are answered, and their reason, preferred callback time and priority wait for you as a callback request.
Service questions
Answer approved questions about available services and service procedures.
Service booking
Offers open slots and books the service into Google Calendar, Calendly or Cal.com.
Vehicle and issue details
Capture the vehicle, symptoms and relevant context before the team responds.
Existing-service follow-up
Understand the customer's request and route status-specific questions appropriately.
Separate desks
Run one receptionist for service and another for sales, each with its own number and transfer settings.
More for Dealerships & Garages
Can customers book service appointments?
Yes. WiseUnit books into Google Calendar, Calendly or Cal.com and confirms to the caller only once the booking exists.
Can WiseUnit access our dealership system?
No. WiseUnit answers from the facts, website pages and documents you add, and books into Google Calendar, Calendly or Cal.com. It doesn’t connect to dealer or workshop management systems.
Can callers still reach the service team?
Yes. Set a transfer number and decide when callers may reach your team, including after hours.
What happens with urgent vehicle problems?
Urgent situations can be flagged for human attention when configured. The AI can collect useful context, but safety advice and repair judgment should remain with qualified staff.
Can sales and service calls follow separate flows?
Yes. Run a separate receptionist for each, with its own number, instructions and transfer settings. Every plan includes unlimited receptionists.
Turn more automotive calls into structured opportunities.
Give customers a consistent first response and provide your team with the context needed to continue.
Or call it now: +1 (562) 379-6878